In these Terms, “product” means any WordPress theme, plugin, extension, bundle or subscription sold or distributed by GT3themes on gt3themes.com.
1. Licensing
GT3themes products, including themes, plugins and all extensions, unless otherwise stated, are licensed under the GNU General Public License (http://www.gnu.org/licenses/gpl.html) version 2.0 or later.
Third party assets bundled with a product, including demonstration images, photographs, icons, fonts and video, are the property of their respective owners and are licensed to us for demonstration purposes only. They are supplied with the product so that the demo content can be previewed. They are not licensed for redistribution or for use on your live website unless the product documentation states otherwise, and it is your responsibility to replace them with content you own or have licensed.
2. Warranty
Products sold and distributed by GT3themes are done so in the hope that they will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
Inasmuch as WordPress functions correctly on a clean install of itself, GT3themes products are guaranteed to function on a clean install of the minimum, stable and required version of WordPress stated in the product documentation. Because the number and variety of themes, plugins and page builders is vast and wide, we do not guarantee that a product will function with all third-party themes, plugins, page builders or browsers of any kind. We do not assume responsibility and will not be held responsible for any conflicts or compatibility issues that may occur due to third-party software. We assume no responsibility for any data loss as a result of installing or using a GT3themes product, including as a result of importing demo content into an existing site. Should conflicts occur with third-party software, we may provide support at our discretion.
3. Acceptable Use Policy
GT3themes fully embraces the open source philosophy and understands that a necessary consequence of that philosophy includes that our free and open source code can be used in ways that we cannot control or predict. However, we reserve the right to refuse our services (our licensing, priority support, and any affiliated services) to any organization at our sole discretion. Part of our commitment to building a people-first company, is ensuring that our services are never used in a way that would promote hate, violence, or racial intolerance.
4. Support
GT3themes sells and distributes products “as is” and with no implied meaning that they will function exactly as you would like, or that they will be compatible with all third-party components, themes and plugins. Support for products sold and distributed by GT3themes is only available for those who have an active, paid license.
We will provide instruction and/or supporting documentation regarding setup, configuration, demo content import, and technical troubleshooting as it pertains to our products. We do not provide support for third-party integrations and may ask that you disable these add-ons to better assist you. We do not provide customizations, child theme development, design work, content migration, development assistance, or guidance on how to change the functionality or appearance of a product outside of its intended use. Support and updates are granted for one year after the original purchase based on the license you have purchased. After one year is completed, the purchaser must renew their license in order to continue receiving support and updates for the items purchased. For purchases that include an automatically renewing subscription, support will be provided for as long as the subscription remains active. Support and updates are provided as long as the product is actively in development. Should any one of the following occur, GT3themes will no longer be responsible for providing support for that product:
- The product is no longer actively developed as a viable product under GT3themes.
- GT3themes is purchased or bought out by another company.
- WordPress is no longer actively developed.
Whilst we attempt to provide the best support possible for our products, we do not guarantee that any particular support query can, or will be answered to the extent, or within a timeframe that the inquirer is completely satisfied.
5. Product Delivery
After we have processed your payment successfully, you will receive an email with your order number and other purchase information. Your license key is available in your account area along with your product downloads. You can download the product by logging into the account created for you when purchasing and clicking on the appropriate link. Should you not receive an email containing your information, you can contact us through https://gt3themes.com/contact/ to request your purchase information. Access to re-download purchased files will be granted so long as your license key is valid. If a license key expires, download access to the associated files will be discontinued until such time as the license key is renewed. This includes access to previous versions of themes, plugins and extensions that were available at the time the license key was active.
6. Refund Policy
We firmly believe in and stand behind our products 100%, but we understand that they cannot work perfectly for everyone all of the time.
This policy applies to everything sold on gt3themes.com, including themes, plugins, extensions, bundles and subscriptions.
If you would like to request a refund, please open a “Refund Request” support ticket. Refunds are granted only where all of the conditions below are met. These are cumulative conditions, not alternatives.
Eligibility conditions for a refund request
- Your request is submitted within 14 days of the original purchase date, and the license key has not been activated on a live or production website. Activation of a license key on a live site is treated as acceptance of the product and ends refund eligibility.
- You opened a support ticket describing the problem before requesting a refund, and gave our team a reasonable opportunity to resolve it.
- The product fails to install, fails to activate, or fails to perform the core functions described on its product page or in its documentation, and our support team was unable to resolve that failure. We may ask questions about the nature of your request so we can improve the product.
- The purchase is not a subscription renewal, an All Access Pass, or a customization, installation or other service on which work has already started.
- You have not previously received a refund or filed a payment dispute on any purchase from gt3themes.com. We grant no more than one refund per customer.
Technical issues caused by third party themes, plugins, page builders, hosting environments or other software are not grounds for a refund. A mismatch between the product and your preferred setup, workflow or design is not a defect and is not grounds for a refund.
Subscription renewals
Renewal payments are not refundable. The subscription term, renewal frequency and renewal price are disclosed at checkout and require your affirmative consent before purchase, and are confirmed in the order email we send after purchase. We send a reminder email at least 14 days before each renewal date. You may cancel at any time from your account area without contacting support. Cancelling before the renewal date prevents the charge.
Effect of a refund
If a refund is granted, your license key is terminated on the date the refund is issued. Support, product updates and download access end immediately and permanently for that purchase. Our products are distributed under the GNU General Public License, and we make no claim to revoke your copy of the source code. We ask that you deactivate and uninstall the product from your site and stop using any theme files, templates, demo content, images and other assets included with it. Bundled third party assets, as described in section 1, remain licensed for demonstration purposes only and your permission to preview them ends with the refund. Any continued use after a refund is unlicensed for updates, unsupported, and entirely at your own risk.
Situations in which refunds are not granted
To the extent permitted by applicable law, GT3 Themes is not obliged to grant a refund in any of the situations listed below.
- You no longer want the product after you have downloaded it.
- The product did not meet your expectations, or you feel that it is of low quality.
- You simply changed your mind.
- You bought the product by mistake, or purchased the wrong product, license type or subscription plan.
- You do not have sufficient expertise to use the product, and the issue is not caused by a defect in the product itself.
- You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to it.
- The product does not include a feature, layout, demo or design element that was not advertised on its product page or in its documentation.
- Your site does not look identical to our live demo after your own customization, or after importing demo content into an existing site with third party themes, plugins or custom code.
- Demo content, images or fonts shown in our live demo are not included in the download because they are licensed to us for demonstration only, as stated in section 1 and on the product page.
- Your purchase was made more than 14 days ago, was a subscription renewal, or was an All Access Pass.
- Your purchase was a customization, installation or other service, and work on it has already started.
- You can no longer download the product because your license or subscription has expired. We advise you to download your files as soon as you have purchased them to avoid this situation.
Payment disputes
If you file a chargeback or payment dispute without first opening a support ticket and allowing us to resolve the issue, your license key, support access, product updates and account access are terminated immediately. We will provide the card issuer or payment processor with our purchase records, download logs, license activation logs and full support ticket history. We reserve the right to decline future sales to any customer who has filed a payment dispute.
General terms
Refunds are offered at our sole discretion. By purchasing from gt3themes.com, you agree to this refund policy. We are not liable to cover any differences in exchange rates between the time you purchased and the time you are refunded.
Nothing in this policy limits any mandatory statutory rights you may have under the consumer protection laws of your country of residence.
7. License Agreement
By purchasing our product(s), you indicate and consent that you have read and agree to the Terms and Conditions listed and detailed on this page. We may update these Terms from time to time. The version in effect on the date of your purchase governs that purchase. Material changes will be posted on this page with a revised effective date.
8. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Wyoming, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms, our products or your purchase shall be brought exclusively in the state or federal courts located in Laramie County, Wyoming, and you consent to the jurisdiction of those courts.
